AP
Adelaide P
1 reviews | Active since Oct 2015
09 Jun 2023, 04:13
Duplicate Card Payment
Good Day
A card payment of R300 i made on 20th February 2023 was duplicated 4 months later 8 June at 2:09 am. I went to Capitec Blue Route Mall and they said i must go back to the place where the purchase was done and ask my money back or pay Capitec R80 to do it but with no gaurantee. This issue has happened in 2020 and rearing its head again. See Article https://www.news24.com/citypress/business/capitec-and-nedbank-scramble-to-reverse-duplicated-card-payments-***1 ...You have reversed these payments then. Why is it a problem now to reverse it and why put a price on it and say reversal is not gauranteed.
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
09 Jun 2023, 10:33 Good day Adelaide
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply09 Jun 2023, 10:33
Official
Good day Adelaide
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
AP
Adelaide P's updateReviewer Update
10 Jun 2023, 13:37Good Day
Thank you Capitec for restoring my faith in you again, in resolving this issue so quick. I felt lost a bit since my experience with you has been mostly rewarding over the years. I would like to say thank you to Stephanie at claims who contacted me. You were very calm and understanding while handling all my concerns. I'm very greatfull for that. Thank you.
Thank you Capitec for restoring my faith in you again, in resolving this issue so quick. I felt lost a bit since my experience with you has been mostly rewarding over the years. I would like to say thank you to Stephanie at claims who contacted me. You were very calm and understanding while handling all my concerns. I'm very greatfull for that. Thank you.
AP
Adelaide P's update10 Jun 2023, 13:37
Reviewer Update
Good Day
Thank you Capitec for restoring my faith in you again, in resolving this issue so quick. I felt lost a bit since my experience with you has been mostly rewarding over the years. I would like to say thank you to Stephanie at claims who contacted me. You were very calm and understanding while handling all my concerns. I'm very greatfull for that. Thank you.
Thank you Capitec for restoring my faith in you again, in resolving this issue so quick. I felt lost a bit since my experience with you has been mostly rewarding over the years. I would like to say thank you to Stephanie at claims who contacted me. You were very calm and understanding while handling all my concerns. I'm very greatfull for that. Thank you.
Capitec Bank's replyOfficial
11 Jun 2023, 11:52Good day Adelaide
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply11 Jun 2023, 11:52
Official
Good day Adelaide
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,