DUE TO CAPITEC, IM BEING KICKED OUT AND FORCE TO LIVE ON THE STREET WITH MY FAMILY

If i could start off by giving them a quarter of a star i would with gladness!. Capitec as a whole should be closed down, they do not operate well as a banking service nor does they customer care even come close to the standard level of care expected nevermind wanting an excellent service from them.

WHERE DO I EVEN BEGIN! on the 3rd of November 2025 i opened a complaint with capitec about a payment i made on the 31st of October 2025 that had not reflected as of yet. I was then given a case number and was advised they needed 3 days to resolved the matter, 3 days passed and they needed a further 6 days which at that point i was still very understanding. My annoying arouse when approaching the end of the 6 days i had called as well as emailed the agent helping my case with no feedback being given and my phone calls to no avail. I need went into a branch to see if i could get any help whatsoever but no1 could assist me at all. I then over the course of the next 19 days went into 3 more different branching, sent NUMEROUS emails and phone calls but no1 at branch could assist me with anything as it " was not their departments" and the agent that was supposed to be communicating with me and updating me on my case and gone cold turkey and disappeared into thin air to this day. My husband then decided to leave a review of the ****py service we were receiving and finally after 20 days someone phoned regarding the complaint only for us to find out that the case number given to us in capitec original email suddenly did not exist and they suddenly had no emails correspondence between us or the agents that were supposed to help( keep in mind we have proof of ever email and ever agent name that helped us as well as the department they are apart of), my husband then demanded they expedite this whole thing immediately as it was our rent money!!!!, i was then contacted by an Complaints Managements Officer ( whose name we also have ) that had a very long conversation with me where i had to send her every email we had sent them as proof that we were not pulling this out of our backsides and she then finally gave us hope and sent us a email on the 3 December 2025 saying that she needed 48 hours to expedite and reverse the payment back into our account so we could finally put this mess behind us. 48 hours came and had gone and then on the 5 December 2025 we received another email stating that its taking a little longer then expected and that an addition day or two would be needed to resolve the issue. it has now been 120 HOURS - 5 FRICKEN DAYS!!!!!!!! and we have no feedback, no money has been received back into our account and NOTHING IS RESOLVED. I now have 3 days to find new accommodation for myself, my husband and our 3 kids all thanks to capitec as my landlord is now kicking us onto the streets, where we are supposed to find a place to live in the middle of the month, i dont know but THANK YOU CAPITEC FOR THE EXCELLENT SERVICE YOU ALWAYS PROMISE AND NEVER DELIVER ON. I hope you are prepared to see this story on every newspaper within and around CAPE TOWN and SOUTH AFRICA. I AM TAKING IT TO ALL OF THEM. FRICKEN NEGLIGENT BANK