TK
Trudie K
1 reviews | Active since May 2018
14 Oct 2023, 19:56
Dstv & Capitec incorrect preselected payment details - now clients problem
We accessed the streaming option on DSTV website, clicked on payment options, selected Capitec Pay. Approved payment. Turns out its the incorrect acc for DSTV. Much time spent to both call centres, ended up having to do another payment as DSTV says its not one of their accounts. Now both companies are blaming each other and were sitting in the middle.
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Replies (2)
Capitec Bank's replyOfficial
15 Oct 2023, 09:18Good day Trudie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Oct 2023, 09:18
Official
Good day Trudie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TK
Trudie K's updateReviewer Update
02 Nov 2023, 20:22My husband had to phone Capitec today to follow-up. Since 14 October to date - no update. Only to be told - sorry someone was out of the office and didnt attend to the enquiry! Issue remains unsolved, money not returned to his account! We will NEVER EVER use any of the payment options provided by Capitec again and we will make this well known to everyone we come across. TERRIBLE service!
TK
Trudie K's update02 Nov 2023, 20:22
Reviewer Update
My husband had to phone Capitec today to follow-up. Since 14 October to date - no update. Only to be told - sorry someone was out of the office and didnt attend to the enquiry! Issue remains unsolved, money not returned to his account! We will NEVER EVER use any of the payment options provided by Capitec again and we will make this well known to everyone we come across. TERRIBLE service!