Drove 2 hours to sort my acc and now Im locked out

I drove 2 hours to my nearest Capitec Bank to get a new security tag as mine stopped working. After I got the new tag and got home I realized that my password that used to log into the site stopped working.<br> <br> After contacting the call centre they informed me that my password change when I get a new tag and I was supposed to enter a new temp password. <br> <br> I did not authorize a password change so why and how are Capitec allowed to do that. The call centre told me that my only option is to go the the branch again - 2 hours away!<br> <br> I also do not understand why with 2FA security with the tag can you now allow the option to reset your password online. I am on my way overseas for 6 months soon and now I am in this predicament where I don't have access to my accounts online.<br> <br> Please tell me there is something you can do without me going to the branch again.<br> <br> Please note I am not within cellphone reception and therefore can only receive emails. If you need to get hold off me please email me or leave me a voice message.