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Nicholas A

1 reviews | Active since Sept 2018

18 Sept 2018, 08:27

Down with CAPItalism

A few months ago I submitted paperwork to make use of my protection plan on my loan from Capitec Bank, to find out a few months down the line that the Capitec assistant never even sent it away. By this time, the bank contacted me looking for money already.

I resubmitted my paperwork at a different branch after emailing BSC and they were quick to resubmit.

I was liaising with what I thought was an ethical and sincere agent(ICAR) by the name of Michelle Fred, who reassured me, that she would get my claim finalized in that same week which was on the 27th August 2018 - absolutely NOTHING got done. I then emailed her for some feedback and no response. I emailed her again this morning and still no response. Thus being said, all my paperwork was in order. They have no reason to deny me.

I know insurance companies hate paying out, but name is on its way to the lawyers for blacklisting because of FALSE - PROFESSIONALISM and blatant incompetencey. Michelle Fred promised me on black and white and she failed.

BSC MANAGEMENT / CAPITEC INSURANCE CLAIMS are Capitalists. I done my part by paying them and they(BSC along with Michelle Fred). They take your money, then ignore you. They promise "Simpler Better Faster", but they don't do their part.

BSC and Michelle Fred "do" their work on their on discretion, with no regard that they're hurting the clients that trusted them in the beginning.

There's a special place in hell for people like you!

FINALIZE MY CLAIM!!!

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Sept 2018, 10:13
Official

I acknowledge your posting and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,