1 reviews | Active since Mar 2017

14 Mar 2017, 14:13

Double the banking fees

<p>First of all, you receive a sms, card will expire 28.02.2017 then you go to have the card replaced and you are charged R 55 for the new card. Now why are we paying mothly withdrawl fees, deposit fees, and bank charges when you are planning on taking R 55 for a new card when there was NOTHING wrong with the 1st one to begin with. This is the same as the car lisence fees... Just another money making scheme. ********** is my reference....</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply14 Mar 2017, 15:56
Official

I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply16 Mar 2017, 09:08
Official

Good day Mr Jordaan

I have attempted to contact you, as well as e-mail you regarding your complaint, however, there has been no response from yourself.

Please contact me urgently?

Riaan Jacobs