DOUBLE SWIPE NO REFUND WITHOUT COST
On 26 March a double swipe went off as the first was dwclined. The 1st transaction has not been reversed and it is 1 April. Capitec Bank says i must pay R70 to get my money back. The business where I swipe says there is only 1 trsnsaction that has gone through. Now why must I pay the R70 recersal charges when the fault is not mine. There are other customers from Cspitec that it happened to.
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Replies (2)
Capitec Bank's replyOfficial
01 Apr 2020, 12:07I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply01 Apr 2020, 12:07
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
02 Apr 2020, 09:45Good day
As discussed telephonically, we now believe that your matter was attended to.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, we now believe that your matter was attended to.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply02 Apr 2020, 09:45
Official
Good day
As discussed telephonically, we now believe that your matter was attended to.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, we now believe that your matter was attended to.
Kind regards
Complaint Management
Capitec Bank