cS
clement S

1 reviews | Active since Aug 2016

26 Aug 2016, 07:57

double stop order

<p>Hi</p> <p>I made the stop order from capitec pretoria lynn branch but looks like they made double stop order of R3000 x 2=R6000<br />So went to them so that they can do reverse of one transfer and they will charge me R105,I said is fine even if mistake is not mine.I was told I will get the money back within 24 hrs so that I can able to have money for transport and food.Now some from your call centre is telling I will get after 5 days to 15 days<br />Please help me before I go to helopeter or contact me Sefotha on email<br /><br /></p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Aug 2016, 08:09
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,