MS
Mercy S

1 reviews | Active since Aug 2020

20 Aug 2020, 21:32

Double standards and **************...disgruntled

Last week I entered Capitec in Eldorado Park wanting to transact. I was met with one of the Capitec employees and on his name badge it read Siyabonya. I was wearing a scalf around my face in the absence of a mask. I was completely covered though...

On entering and allowing me to sit and wait he came back and said that in accordance to their policy I am not allowed to enter the bank without a mask and I argued that I am covered. He politely escorted me to the door ensuring me that I will receive no service without one

I left the branch being disgruntled. Went to the parking lot bought a mask and I returned. As I entered the same person, Siyabonya was assisting two ladies whom both of them were not wearing masks...

I stood and looked at this matter. The one lady entered and proceeded to go sit down and was called to be assisted wearing NO FACE MASK...she had a scarf which she then wrapped around her mouth and her nose as she approached the consultant.

When I finally got to Siyabonga I complained to him about his double standard and discriminatory treatment. Escorting me out of the branch for wearing a scarf and refusing me assistance and then in the same breath with the same police offering assistance to another customer who was also wearing a scarf and had no mask...

He then turned to go to the lady and I made the assumption that he now realise error of his ways and made his way to the lady....and I polity informed him to please not disallow service to the lady on my account and because I mentioned it...

If I never returned he would have allowed her

Double standard and **************?

0
Replies (1)
Capitec Bank
Capitec Bank's reply21 Aug 2020, 08:44
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank