1 reviews | Active since Aug 2020
Double standards and **************...disgruntled
Last week I entered Capitec in Eldorado Park wanting to transact. I was met with one of the Capitec employees and on his name badge it read Siyabonya. I was wearing a scalf around my face in the absence of a mask. I was completely covered though...
On entering and allowing me to sit and wait he came back and said that in accordance to their policy I am not allowed to enter the bank without a mask and I argued that I am covered. He politely escorted me to the door ensuring me that I will receive no service without one
I left the branch being disgruntled. Went to the parking lot bought a mask and I returned. As I entered the same person, Siyabonya was assisting two ladies whom both of them were not wearing masks...
I stood and looked at this matter. The one lady entered and proceeded to go sit down and was called to be assisted wearing NO FACE MASK...she had a scarf which she then wrapped around her mouth and her nose as she approached the consultant.
When I finally got to Siyabonga I complained to him about his double standard and discriminatory treatment. Escorting me out of the branch for wearing a scarf and refusing me assistance and then in the same breath with the same police offering assistance to another customer who was also wearing a scarf and had no mask...
He then turned to go to the lady and I made the assumption that he now realise error of his ways and made his way to the lady....and I polity informed him to please not disallow service to the lady on my account and because I mentioned it...
If I never returned he would have allowed her
Double standard and **************?
Kind regards
Capitec Bank
Kind regards
Capitec Bank
