Double payment REFUND

Hi capitec, I have never received such bad customer service from any of banks beside you. I have been waiting for a double payment REFUND from my funeral cover for two Months now and still waiting, all previous agents I spoke to said it takes 2 months to be refunded, how ridiculous and others said 48 hours. You can imagine the stress of waiting for nothing. None of the agents provided a productive feedback on this. I WANT MY MONEY BACK PLEASE. These your incident number ***6.