DOUBLE PAYMENT, I WANT A REFUND

Item: Capitec Bank
Rating: 1
Author: Ziya M

I have a policy with Capitec and on the day the were supposed to debit there were no funds. I made a transfer into my account on the following day and I went to their app (on the 26 of April) to pay the arrears manually. The following day(27th) they debited still. I called in on the 27th to request a refund and they logged a query. I called this morning only to be told there’s no refund due to me by a so called *********** specialist.My account does not have credit due to me. I want my money to be paid TODAY.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

03 May 2022, 09:47

Good day Ziya

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply03 May 2022, 09:47

Official

Ziya M's updateReviewer Update

03 May 2022, 09:59

I do not want to be contacted I just want my money to be refunded qha!

Ziya M's update03 May 2022, 09:59

Reviewer Update

I do not want to be contacted I just want my money to be refunded qha!

Ziya M's updateReviewer Update

04 May 2022, 09:34

24 hours later nothing has been done.

Ziya M's update04 May 2022, 09:34

Reviewer Update

24 hours later nothing has been done.