Double payment

This is my 4th review . Capitec please care for your customers . On the 29th November Capitec network was not good in the reason it has cost us to pay double to someone. Ref ***7 and my ref from FNB is ***. It has been 20 days now waiting for recall department to help me. I now feel like otherwise with Capitec . My feeling is that you are setting up the network to delay the pay so that we do double .it is very bad I don't see the reason why cant Capitec reverse the money back

Capitec please help we need protection from you.