Double Deductions - But they say it is not their problem

Capitec is deducting amounts double from my account, and when I call in and ask why and that they reverse it, they tell me it was not them. But the sms states, and I quote " Capitec: Your purchase of R81.08 at ROBLOX * 1-855-333-473 on 01/12/2021 was not deducted from your account due to a technical problem. The amount will be deducted from your account today. We apologise for any inconvenience. Contact us on WhatsApp if you need help:

Now they deduct this again, and say no it is the company where the subscription is, which it is not, because for the subscription monthly you get perks. I did not get extra perks because the company deducted twice.

Capitec decided to deduct it twice, with a different reference and amount and still charged me for an international transaction fee.

Despicable customer service. This is not the first time I have had to call in because of issues with their systems or operations, but it will most definitely be the last. Time to move on to a bank that does not rob their customers.