Double deductions and horrible service

I have a loan with Capitec bank and they have deducted their installment on the 27th and again today 31 January.

I have absolutely no money for groceries- I have called in so many times they reassured me my money will be refunded. To make matters worse their agents are the worst, so rude and not willing to help.

This is the worst bank ever and the way they treat their customers is unjust. The highest of interest rates on loans and no care for their consumers

Capitec please refund my money so that I can buy food for my family