TB
Thulebona B
1 reviews | Active since Sept 2022
28 Sept 2022, 11:53
Double deductions
Double deduction of the same amount done by Capitec card dispute agent, Channell. When Capitec system was down on the week of 3 August 2022, the hotel made double deduction. I reported and complained. The deduction was reversed a month later. Yesterday, 27 September 2022, Channel deducted same amount again and blamed the hotel. The statement reads once off deduction by capitec branch.
Capitec has useless managers sitting at head office, frustrating branch staff and customers. Poor leadership at Capitec evident
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Replies (2)
Capitec Bank's replyOfficial
28 Sept 2022, 16:18Good day Thulebona
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply28 Sept 2022, 16:18
Official
Good day Thulebona
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TB
Thulebona B's updateReviewer Update
29 Sept 2022, 09:20This morning another deduction was done on a different account without my knowledge by capitec. The response and what they do is different. Capitec is a doggy bank.
TB
Thulebona B's update29 Sept 2022, 09:20
Reviewer Update
This morning another deduction was done on a different account without my knowledge by capitec. The response and what they do is different. Capitec is a doggy bank.