JW
Jaime-Lee Walther

1 reviews | Active since Sept 2016

13 Aug 2018, 11:25

Double Deduction

Trying to get some feedback regarding unprocessed amounts. Shopping on Woolworths online has deducted the amount twice and I am wanting my money back. I have been into a branch and reassured the money will be put back into my account but nothing has reflected.

0
Replies (3)
Capitec Bank
Capitec Bank's reply13 Aug 2018, 13:37
Official

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

JW
Jaime-Lee Walther's update15 Aug 2018, 08:47
Reviewer Update
Many thanks to Wendy for sorting this out in a speedy manner !!
Capitec Bank
Capitec Bank's reply15 Aug 2018, 08:52
Official

Good day Miss Walther

As discussed via the telephone, I trust that your issue is now resolved.

Wendy Mbelekane

Complaint Management

Capitec Bank

Best regards,