double debits on my account

<p>Good day</p> <p> </p> <p>I have a loan with capitec and currently under debt review so my Debt counsellor is doing the payments for me at Capitec.</p> <p> </p> <p>On the 13th May 2016 Capitec debited my account which made a double payment on their side and I went to reverse the money at Capitec Sancardia but I was told to wait for 3days to get back the money and Capitec will be in touch with me but nothing happened and no one called to explain what is happening again on the 16th May 2016 I went to Capitec Lightenburg but with no luck I was told to wait for 3days again for nothing, even today I haven’t received a call nor sms to tell me if I will receive the money or not.</p> <p>I have been sending emails to Capitec but without luck no one is getting back to me to explain what is happening .</p> <p>I am very unhappy with the service i got because it seems like i am not being taken serious.</p> <p> </p> <p>regards </p> <p>ratanang Motshwane </p> <p>***</p>