1 reviews | Active since May 2017

16 Sept 2020, 01:08

Double debits

Good morning I'm very disappointed with this bank and I'm going to change my salary to the better bank, i just received a salary from uif as i lost my job, i owe them a loan and credit card money, their call center called me and advised me when the salary clicks in, i have to go and make payments at the nearest branch, the other call came through she asked me to make arrangements how much I'm willing to make arrangements to be debited, i refused and gave her a reason that i don't know how much I'm going to get from uif, i will go to the branch as soon as the money comes in, i was surprised by four debit orders, which means they deducted double each accounts, and left me with 200 on my account, i want my money to be reversed and stick with the arrangement, they don't think of their customers, I'm looking for a job right now, i must travel, my son must go to school, i must pay rent. Hello Peter please help, i put my trust on this website.

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Replies (3)
Capitec Bank
Capitec Bank's reply16 Sept 2020, 10:48
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
's update16 Sept 2020, 19:05
Reviewer Update
After my complaint, i visited capitec branch at Ndofaya mall, the consultant phone someone from head office to assist after she checked what happened, the lady over the phone she refused to reverse one debit as i request to reverse only one so that i can fill up bus tech for my son, she told me they won't reverse anything i was supposed to make an arrangement, i ask her to review the calls that i received and check what was arranged, she gave me attitude, i told her that i will suffer with my son for the hole month but I'm deciding to switch my account to somewhere else if they don't want to think for their customers, she said i must do so, the lady at the branch ask her that we are loosing customers can't you transfer the call to the senior may be they can do something as the customer left with nothing, she refused.
Capitec Bank
Capitec Bank's reply21 Sept 2020, 09:31
Official
Good day Grace

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank