Double debit order

Good Day I'm two loans accounts with capitec bank, in November 2022 I called them to make a payment arrangement with with them in mind I thought it will be a continuous arrangement. I know very well that my account is in errors. The consult that I spoke to should have told me the the arrangements that I'm doing it was only for one month. Come January 2023 12 and 13 they I have dedicated 2 debit orders from each account. When I call their collections department they say that they cannot reverse the second debit because my account is errors and did not make the arrangements in time. I'm know very well that my account is in errors... I'm happy with what the consult are telling... The first payment was taken from me which I have called them I managed to understand... But my my mine consent is the second debit.. I'm asking that my second debit order must be reserved into my Standard bank account