CR
Chrissy R
1 reviews | Active since Apr 2020
29 Apr 2020, 14:39
Double debit order
Can someone at Capitec call me urgently. I have been holding for 2 hours, you have debited my account twice, i have zero balance on my account, i dont have money to buy airtime to call you, not even a taxi money to go to the bank to ask yo to reverse this debit order. I am incredible frustrated, please call me urgently: ***
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Replies (2)
Capitec Bank's replyOfficial
29 Apr 2020, 15:01Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Apr 2020, 15:01
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
29 Apr 2020, 16:56Good day
As discussed telephonically, it was confirmed the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, it was confirmed the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply29 Apr 2020, 16:56
Official
Good day
As discussed telephonically, it was confirmed the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, it was confirmed the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank