Double Debit on my Loan account.

Worst service ever. I have had my account debited for double the amount due for both loans by Capitec. I called and rectified, it took between 4 & 5 days to be sorted.Last payment i received was on on the 28th of March 2020.To my surprise the same amount was then debited again on the 29th of March 2020. I find this unacceptable after the issue was already raised and said to be rectified. It seems that the competence levels are very low as I really cant logically justify this. I called in today to rectify the SECOND error and the call center tells me that i would receive my money within an hour(Same story since the 24th) .I have bills to pay, food to buy since there is a lock-down but clearly Capitec doesn't care about that.ive really had it with the incompetence of Capitec.As for your social media platforms they're so useless just as the Collections department. Below is everyone i have spoken to from Client care to Collections(Feels like i have spoken to everyone).At times you are promised that a Supervisor or Manager will call you back but they never do,They have been in meetings since the 24th of March till the 28th of March 2020.Due to Capitec's error and failure to provide any sort of resolution, I get a "sorry for the inconvenience" and told to wait for the appropriate dept to rectify.Believe you in me I will be changing banks soon. Cant be wasting my airtime on *********** people who don't know what it is that they are doing.

NB PLEASE PAY BACK MY MONEY CAPITEC

Leonie @ collections .Was advised that Nolufefe ( Team leader will call me back but till today I'm still waiting).

Antoinette Shai @ Collections

Barbra Mo***eng @ Collection. Was advised that Peter( Manager will call me back but till today I'm still waiting).

Sizile @ Collections.

Teboho @ Collections.

Kelebohile @ Collections

Nthabiseng Seotlwe Team leader Client care with ***( She really tried to assist and got the 1 payment within 2 hrs after speaking to her)

Jabulile @ Collections.

Daphney Ayer @ Collections.

Zibo @ Collections.

Rose @Client Care.