Double Debit on Capitec Loan

Received my salary early last month, and like usual, Capitec cannot stick to a date for the debit order on my Loan. Taking money on the 22nd and then again on the 23rd resulting in a double debit. Since then I've struggled to get my money. Spoke to multiple people, tried to DM them multiple times on twitter, just to get someone phoning me to tell me that the reversed the transaction. Waited a couple of days and the money was still not in my FNB account where the debit order was taken from. Started phoning again and DM'ing them on twitter. Eventually a lady phoned me back and tried to help, she advised that I'm receiving arrears sms's because the original staff member who contacted me, did not follow the correct process. She asked for a reversal of the Debit order again and then her team leader needed to request that the money be transfered to my FNB account because apparently Capitec decided they will reverse the Double debit but only to a Capitec Savings account which I didn't even know i had. And now we are here 18 days later, I still do not have my money and I'm still waiting on Capitec to transfer the money to my FNB account where the debit order was taken from. Every time I speak to someone, they say it is sorted and will be in my FNB account within 48-72hrs. I'm still waiting for my money, not the nicest of things to happen during lockdown!