AS
Andre S
1 reviews | Active since Sept 2018
03 Oct 2019, 10:50
Double debit *****
I contacted you about not debiting my monthly loan payment. You gave me some sob story about your systems not pulling funds or something. I authorized you to manually debit the premium, which went through on Tueday. Now today, your debit order has gone off. So you debited me twice. Sort this out and refund me TODAY
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Replies (2)
Capitec Bank's replyOfficial
03 Oct 2019, 11:02I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply03 Oct 2019, 11:02
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
AS
Andre S's updateReviewer Update
03 Oct 2019, 11:205 working days is not acceptable. You owe me over R6600, sort it out today
AS
Andre S's update03 Oct 2019, 11:20
Reviewer Update
5 working days is not acceptable. You owe me over R6600, sort it out today