double debit both showing processed/money missing/CellC has not received money

I am upset. Even more so cause I think you made me look like an absolute idiot.

I am currently dragging CellC through the mud however on their system only one amount has gone through (which was reversed), every time I called Capitec, no, its Cell C's issue and as per the information on my account both amounts we processed, even on the Bank statement.

Had my fees and debit reversal refunded to me but I didn't think the issue would get bigger than that.

I was even gaslit into thinking you guys didn't have an issue on the 6th only on the 4th of August when I spoke to the consultant.

If we cant trust our bank statements to provide proof of payment YOU ARE NOT CREDIBLE AT ALL. I hope you know that.

I'd urge customers to seek refuge in other banks

There is an amount of R900 missing either with you or CellC (they cannot find it on their side.)

SOOOO Capitec where is it?????