KM
Kaylen M
1 reviews | Active since Nov 2017
01 Nov 2017, 16:29
Double Debit
I have a personal loan with Capitec , the agreement was that i would be debited each month on the 26th of every month, Capitec put through a failed debit order today the 1st of November, this will also affect my credit score which is not acceptable!!!
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
13 Nov 2017, 16:03Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
Capitec Bank's reply13 Nov 2017, 16:03
Official
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Best regards,
Capitec Bank's replyOfficial
17 Nov 2017, 12:20I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply17 Nov 2017, 12:20
Official
I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
KM
Kaylen M's updateReviewer Update
20 Nov 2017, 11:06Shazia , Thank You for your assistance and checking through my account.Well done and excellent customer service.
KM
Kaylen M's update20 Nov 2017, 11:06
Reviewer Update
Shazia , Thank You for your assistance and checking through my account.Well done and excellent customer service.
Capitec Bank's replyOfficial
27 Nov 2017, 12:07Good day Mr Moodley
Kindly note the matter has been resolved, as per our telephone discussion.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply27 Nov 2017, 12:07
Official
Good day Mr Moodley
Kindly note the matter has been resolved, as per our telephone discussion.
Complaint Management
Capitec Bank
Best regards,