SD
Steven D
1 reviews | Active since Oct 2017
30 Oct 2017, 10:03
Double Debit
I have been double debited and now the bank is not even sure as to when I will get my money back. Very disappointed!
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
02 Nov 2017, 16:06Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply02 Nov 2017, 16:06
Official
Good day
Please accept our sincere apologies for the delay as we have experienced some technical difficulties.
I acknowledge your posting, and have referred it to Nicole Valentine for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
09 Nov 2017, 13:11Hi Rose
Thank you for bringing your matter to our attention and my sincere apologies for the delay in response thereof.
Kindly note, I've attempted to contact you but to no avail and therefore may you kindly return my call on ***and/or provide more information to *** with Ref: ***1, including an alternative contact number?
I look foward to hear from you in order to address your concerns.
Kind regards
Donorique (Complaint Management)
Best regards,
Capitec Bank's reply09 Nov 2017, 13:11
Official
Hi Rose
Thank you for bringing your matter to our attention and my sincere apologies for the delay in response thereof.
Kindly note, I've attempted to contact you but to no avail and therefore may you kindly return my call on ***and/or provide more information to *** with Ref: ***1, including an alternative contact number?
I look foward to hear from you in order to address your concerns.
Kind regards
Donorique (Complaint Management)
Best regards,
Capitec Bank's replyOfficial
13 Nov 2017, 14:33Hi Rose
Thank you once again for bringing your matter to our attention.
Regrettably you have not made contact with us regards to information needed to address you matter and therefore we would have to close your matter.
Kindly note, if at any point you need our assistance, pertaining to this matter, you are welcome to contact us at ***.
Kind regards
Donorique (Complaint Management)
Best regards,
Capitec Bank's reply13 Nov 2017, 14:33
Official
Hi Rose
Thank you once again for bringing your matter to our attention.
Regrettably you have not made contact with us regards to information needed to address you matter and therefore we would have to close your matter.
Kindly note, if at any point you need our assistance, pertaining to this matter, you are welcome to contact us at ***.
Kind regards
Donorique (Complaint Management)
Best regards,