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Danny d3666593
1 reviews | Active since Jul 2018
16 Aug 2019, 13:37
Double charges on my account for incorrect authorization management for sales from Amazon
Hi,
Amazon says Capitec does not allocate authorizations correctly and add additional authorizations when the amount is due.
I have placed an Amazon order on August 4, 2019 and was charged amount R977.72 on 06/08/2019 that was processed as below:
The issue is another amount of R977.72 for the same order was reserved again to my account on the second screenshot.
Can you please lift the second allocation as the order payment was processed and I need the other R977.72 available in my account.
Uber also has a double charge currently.
Please fix your system as I cannot use / have no access to my money.
Thanks
Helpful (0)
Replies (3)0
Replies (3)Capitec Bank's replyOfficial
16 Aug 2019, 14:42I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply16 Aug 2019, 14:42
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
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Danny d3666593's updateReviewer Update
19 Aug 2019, 08:33 Sorted, Thanks for your help.
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Danny d3666593's update19 Aug 2019, 08:33
Reviewer Update
Sorted, Thanks for your help.
Capitec Bank's replyOfficial
06 Sept 2019, 13:24Good day Danny
My apologies for the delayed response. I'm glad to hear that the matter has been resolved.
Enjoy the rest of your day.
Kind regards
Capitec Bank
My apologies for the delayed response. I'm glad to hear that the matter has been resolved.
Enjoy the rest of your day.
Kind regards
Capitec Bank
Capitec Bank's reply06 Sept 2019, 13:24
Official
Good day Danny
My apologies for the delayed response. I'm glad to hear that the matter has been resolved.
Enjoy the rest of your day.
Kind regards
Capitec Bank
My apologies for the delayed response. I'm glad to hear that the matter has been resolved.
Enjoy the rest of your day.
Kind regards
Capitec Bank
