TC
Tshia C
1 reviews | Active since Dec 2018
18 Dec 2018, 13:57
Double charged
Capitec double charged me on my 3 accounts with them because of their own negligence. i have been using capitec since 2010 i have never had problems with them until recendly when they showed me flames. last year on one of the accounts i was owing them 85 thousand now it went up too over 100 thousand and i have sent emails to them and nothing is being done. they dont even respond to my emails.
stay away from them they are *****!!!
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Capitec Bank's replyOfficial
18 Dec 2018, 14:35Please accept my sincere apology for the frustration you experienced as result of this incident.
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply18 Dec 2018, 14:35
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,