PN
Pamela N
1 reviews | Active since Nov 2020
02 Apr 2021, 17:33
Double charge on my funeral cover
Samething happened again this month I am so disappointed with capitec ,the debit order didn't go through on the 31st for my funeral policy and today I make the payment direct using my app because there was an option to buy arrears,and just now again they debit again..
Can someone call me regarding the double charge and how they gonna do the refund.
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Replies (2)
Capitec Bank's replyOfficial
03 Apr 2021, 07:50Good day Pamela
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Apr 2021, 07:50
Official
Good day Pamela
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
12 Apr 2021, 15:31Good day Pamela
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply12 Apr 2021, 15:31
Official
Good day Pamela
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank