Double charge for one transaction ***** i tell u

Item: Capitec Bank
Rating: 1
Author: Tebogo S

Am i the only who is getting double charged by capitec?

Capitec: Money In +R700.00 into SAVINGS ACCOUNT; Ref PAYMENT FROM ***; Avail R701.94; 19-Jul. Call ***

5 days later

Capitec: Purchase -R100.00 from SAVINGS ACCOUNT; Avail R387.44; 24-Jul. Call ***

When i ask they say its one transaction but yet the money left twice.

I hate saying this but this not one transaction

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

26 Jul 2019, 10:48

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply26 Jul 2019, 10:48

Official

Capitec Bank's replyOfficial

29 Jul 2019, 11:46

Good day Tebogo S

As per our telephonic discussion, your matter has been resolved.

Should you require further assistance, kindly contact us directly.

Complaint Management
Capitec Bank

Capitec Bank's reply29 Jul 2019, 11:46

Official

Good day Tebogo S

As per our telephonic discussion, your matter has been resolved.

Should you require further assistance, kindly contact us directly.

Complaint Management
Capitec Bank