Double charge, and worse customer service.

Capitec Bank charged me twice for service fee on my loan account. Client services sent me from department to department. Complaint department make me hold a phone for almost an hour. After a 2 hours call, the problem was not resolve.

I went to the Randburg square Capitec Bank branch, they didn't even know how to explain the double charge on my account. The called their office, the offices could not explain to them the double charge. I was given a reference number to follow-up on the issue after 7 business day. I did follow-up and still there is no solution to the problem.

The account was supposed to be zero, and now I owe Capitec Bank the service fee which I don't know and they cannot give me a valid reason for the charge.

Double charge, worse customer service ever experienced in my life.