Double charge

Good Morning<br> <br> I would like to voice my out most disappointment in the services of Capitec bank. I came to pretoria for work reasons and swiped my debit card paying the bill at Morning Star Express hotel on 6 September 2015. On 11 September the same transaction went out for the second time. I went to a Capitec branch in pretoria where they told me that i must take a statement to the hotel so the issue can be sorted out. I did that only to find out that the Capitec bank is at fault not the hotel. Hotel management and I called Capitec customer care and when I spoke to a lady at customer care, she tells me that I must wait for 11-14 days for my money to be reversed. THAT IS ****! Firstly I have a zero balance because of administration faults from Capitec and secondly the poor hotel needs to deal with an angry client because of Capitec again. I moved my account from another bank thinking Capitec is the best bank since its advertised that way, but I beg to differ now. Kindly make sure this does not happen to any other client.