Double Billing And A No-Care Attitude

While their banking fees might be low, they do make their money in other ways. Like DOUBLE BILLING from their customers. Don't even attempt to buy airtime through the app. Last year I had this same issue and have avoided buying airtime, but unfortunately I had to yesterday. Bought R100 MTN Airtime, and I received that, but after checking my statement, I was billed twice. Last year I actually took it up with them and they told me I received R200 airtime, which was not the case. On a separate occasion I paid R100 and got no airtime. Yesterday double billed. Not even worth fighting because they tell you to fill in a form disputing the transaction, then 4 weeks later email you to tell you there is no fault on their part. R100 may not seem like a lot, but if this happens to a few hundred or thousand customers a day, it starts to add up.