MB
Maria B
1 reviews | Active since Oct 2010
27 May 2021, 16:34
double banking fees for 1 transaction
On April 12th I did a online purchase, however Capitec double charged banking fees for this transaction. I phoned on the 20th to raise this issue. ref no 822 229 46 It was stated that is was an error on Capitec's side and I will be refunded. Today (May 27 ) I get a call to tell me this was rejected! Why Capitec, you made a mistake, you must rectify. Why do you deny your error? I want a refund asap
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Capitec Bank's replyOfficial
27 May 2021, 16:36Good day Maria
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply27 May 2021, 16:36
Official
Good day Maria
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank