Dormant account

I use my Capitec account as a savings account and very rarely for transactions. Today I wanted to pay for an airline ticket from my Capitec account and when I opened my internet banking there was not a single account showing up. After phoning the call centre I established my account is dormant and that I have to go to the branch with a proof of address and my ID. I did not once receive a notification/warning from Capitec that my account would become dormant soon. This is a major inconvenience and time is money! I used to be very pleased with Capitec but this is very annoying. Please implement a system to warn users when their accounts are about to become dormant.