Don't waste money buying shares in capitec via easy equities

The service by this bank well and truly stinks. The complaint resolution stinks even more. Just another "business" who resolves their complaints without a telephone call and just sends a email to justify their appalling service.

Last week my bank double debited an amount and later credited my account on the same day leaving my account with insufficient funds at the time for my loan with capitec. I called in twice and spoke to 2 *********** people .One named jennifer and another idiot who both assured me the debit went off and I should ignore the messages and mails. Today I called again after receiving more harassment and spoke to another *********** person requesting to speak to a supervisor because I can't keep dealing with idiots. The last simpleton I spoke to was Xonani who haven't asked his supervisor to call me back to arrange the repayment as requested. According to Xonani who's quite the arrogant idiot, despite what his colleagues said he wanted to know what my bank statement said? Not realising I DID check it hence the reason for me calling twice. I called in later to make an arrangement because Xonani is clearly *********** and thankfully an arrangement was made . If all the calls are recorded for quality purposes then why do the quality remain pathetic? What is the actual purpose of recording them?