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Makhuza M

1 reviews | Active since Oct 2015

26 Oct 2024, 06:18

DONT USE CAPITEC FOR CREDIT!!!!!

I have had the ABSOLUTE WORST experience applying for credit with Capitec. It has been w weeks of being sent from pillar to post and the agents NEVER return any calls or communicate properly.

I am senior procurement professional working for an international government agency who gets a salary bi weekly (every two weeks) and that seems to be confusing the hell out of the agents smh I have requested to be called back multiple times and my emails go unanswered!!!

I have an emergency at home and that's why I app**** for credit but it was the WORST MISTAKE APPLYING TO CAPITEC!!!!

I have no idea what is going on with my credit application!! Only one lady from there has tried helping me out but unfortunately there is a different agent each time and majority are USELESS!!! NEVER apply to capitec for credit they are SLOW, UNRESPONIVE and have the WORST COMMUNICATION and CUSTOMER SERVICE

My Incident# *** after the only helpful agent I had spoken to told me they don't understand how I get paid bi weekly and that she was moving my credit application to a different department 66XVSNH47CE3:

I am still waiting and it been 2 weeks!!! I can't even go to another bank because the process has already started!!!! I MADE THE WORST DECISION TRYING TO GIVE CAPITEC A CHANCE!!!!

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Replies (3)
Capitec Bank
Capitec Bank's reply26 Oct 2024, 09:22
Official
Good day Makhuza, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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Makhuza M's update28 Oct 2024, 12:42
Reviewer Update
Nobody has contacted me yet......
MM
Makhuza M's update29 Oct 2024, 07:57
Reviewer Update
It is long past the next business day and NOBODY FROM CAPITEC has contacted me!!! What is going on???? CAPITEC BANK HASNTHE WORST CUSTOMER SERVICE!!! I regret applying for credit withbthem, thos has been a TOTAL WASTE of my time!!! NEVER USE THIS BANK!!! THEY ARE TERRIBLE!!!!