DL
Dirk L

1 reviews | Active since Dec 2009

24 Feb 2023, 10:57

Don't use Capitec

On the 20th my account was blocked, I was advised that someone that paid me a mere R500 was involved in something relating to a ***** case, so I was told to write an affidavit which I did, I was then told to write a more detailed affidavit (without really having details because they can't give me info because if the Popu act) but I made a plan and wrote a more detailed affidivit, after being to the branch 3 times, calling the call center +-8 times I'm still where I was the first day, I don't really know why my account was blocked, now the real problem I have with this bank is yesterday my debit orders started bouncing as my account is blocked, now with all the hassles I allready went through like sitting in the police station, sitting in the branch, driving up and down etc. Now I also have to call all my debtors explaining this ridiculous situation to them so I can do eft's for this month and move all my debit orders to another bank etc. This is really a big nightmare and all I get is a "sorry neh", I'm told if I'm not happy about this I should lay a complaint with Capitec. I'm urging people to please reconsider using Capitec, this is the worst experience I've ever experienced, these guys are playing with a persons name and to top it all off they can't give you all the details because you're account is blocked because of someone elses issues.

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Feb 2023, 11:02
Official
Good day Dirk Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank

Best regards,