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Willem P

1 reviews | Active since Nov 2024

25 Nov 2024, 12:57

Dont update your Capitec phone banking app.

I got a prompt when i opened my cell phone banking app to update the app. I didn't have the option to decline and had to click proceed. When i clicked the proceed button, it diverted me to playstore. I proceded to update but what i didn't know is that it deleted my Whatsapp and facebook apps on my phone.

I use these apps to do business. Hundreds of important communications are gone just because Capitec decided that the banking app, which had been working fine up to now, needs an update.

If you are going to force your clients to update, you could at the very least ensure that it doesn't messup their lives this badly. I am seriously contemplating taking my business to another bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply25 Nov 2024, 19:01
Official
Good day Willem P. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.