RG
Rob G

1 reviews | Active since Oct 2010

23 Aug 2022, 12:23

DON'T UNDER ANYY CIRCUMSTANCE USE CAPITEC

Today with an amount exceeding R130K in my account I tried to make an EFT payment. of R50k. The reply I received was that I had exceeded my daily limit of R20K and advised to up my daily limit which I did and received confirmation. I tried to make the payment again but it was again declined for the same reason. I called Capitec FOUR time and the first 3 times the agent hung up when she/he could not remedy the problem. On the fourth attempt an agent stayed on the line but told me to up my limit to R55K. WHY? I did this however and it still would not go through. She them told me to reduce the daily amount to zero. Now it is stuck on zero and I cannot make any payments at all. They want 24 hours to TRY and remedy this situation but in the meantime I have lost a deal to the value of R450K because the deadline for final payment was today at 12 noon. CAPITEC are now absolutely useless and they have cost me a lot of money.

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Replies (4)
Capitec Bank
Capitec Bank's reply23 Aug 2022, 12:30
Official
 Good day Rob 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

RG
Rob G's update23 Aug 2022, 12:39
Reviewer Update
Unacceptable standard reply. They did not read the complaint as I needed an immediate remedy due to a deadline for this payment. I may now have lost a deal valued at R450K
Capitec Bank
Capitec Bank's reply23 Aug 2022, 17:12
Official
Good day  Rob
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
 Kind regards Capitec Bank
RG
Rob G's update23 Aug 2022, 17:22
Reviewer Update
Same reply as earlier. This is an automated reply and therefore Capitec have not rep****, they have merely acknowledge the comment.