Don't trust them with your tax free account

In March 2016 I went to you branch in Centurion Mall to open a tax free account and deposit R30000 in it. In March 2017 I went to the branch again and added another R30000. This year I saw I can reinvest it online and added another R33000. A lady from Capitec then called me and said I couldn’t do it online and must visit a branch. So we went to the Centurion Mall branch on Saturday. The lady there told me that it never was a tax free account to begin with or it would have given me the option to reinvest it as tax free online. She wanted me to create a new tax free account and start over with R33000 losing the 2 years with interest that I already build up as tax free. I said no thanks. If I have to start over again I would rather do it at a bank that can do it properly. I was also shocked how untrained your consultants are. The one lady there insists that one can never have more than R33000 in a tax free account. I tried to explain to her that the amount accumulates over years, but she insists that it doesn’t work like that.