DON'T TRUST CAPITEC WITH FOREIGN PAYMENTS!!!

I am currently on the phone with the Forex department for the umpteenth time today. A foreign payment from Switzerland, was processed to my account, without any hiccups on their side. However, no one at Capitec seems to know the status of the payment. I was even asked, by Ashley Arendse, to chase a 'swift message' from the foreign bank so that my payment could be investigated. This is after I have filled out a standing instruction form and provided them with detailed proof of payment. This is the second time around I've experienced such a runaround with foreign payments at Capitec and the forex department. The only helpful, light at the end of the very dark tunnel, was Cheflyn in the forex department who could tell me that the payment seemed to be sitting at the intermediary bank. I've wasted so much time and money chasing my payments at Capitec and the CEO's office and Customer Complaints department are silent and never respond to queries. Bianca Pieterse and Lusanda Ntsume-Ludidi NEVER respond. It's been a couple of weeks, I've sent daily followups and I've heard NOTHING.

Is it too much to ask that my payment be cleared?

Absolutely shocking service Capitec.