AK
Amorie K

1 reviews | Active since May 2014

23 Apr 2025, 13:53

DON't TRUST CAPITEC TO PROTECT THEIR CUSTOMERS

I had an Uber Eats driver *****ing my money, and on your website and other websites, I see you reversed the transaction while still pending. But when I try to reverse a still pending transaction, I was told to contact the service provider, which I did, and they didn't want give a letter, and neither did your consultant help me at all. I do think there has been ill will on your side for not helping, or you got a 35% result in Grade 12 to write the rules, and don't understand any linguistic analysis. After asking the person assisting for a reference number I got ignored.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Apr 2025, 14:36
Official
Good day Amorie, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.