Don't trust capitec bank

So last year I deposited my rent of R1700 and used the incorrect cell number, I then went to the bank and the told me they had to contact the account holder I sent to before they could reverse the money. Then about a week later they called to tell me that they could not reach the person and have put the money on hold so that they could not use it then gave me her contact details and name for me to try and find the person and I tried looking for them on every social media platform you could think of with no luck. Then early this year I went back to the bank and queried the matter and was told that the funds were released to account holder and the money was used and there's nothing they can do. My query is how does one release the funds without checking as to why they were on hold? I still want my money back as it would assist in my life.