SM
Sashen M

1 reviews | Active since Jun 2015

28 Jul 2019, 20:14

Don't trust Capitec

I recently joined this bank to help save money fortunately I have not closed the account with previous bank. It's been the first time last week I have had salary put in for the - I never had debits arranged or any debichevk requests an guess wat 3 unauthorized transactions. Reversing them will have you charged with dispute fees an also new card fees that u will be charged for an noting these unauthorized transactions were not even my fault but theirs with poor security in place. The third debit as been processed for a cant rental company in America. the Capitec says the funds have not left however it might take awhile before I get my money back even. after show them this being the third in one week. my entire budget is falling behind due to this an the added stress al because have "cheap rates". Cheap things are generally cheap quality.

0
Replies (2)
Capitec Bank
Capitec Bank's reply29 Jul 2019, 12:50
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank  

Best regards,

SM
Sashen M's update29 Jul 2019, 14:30
Reviewer Update
That is what was said on Friday, but It's easier to say this when you placed on the other end of the spectrum it is the consumer that will endure the costs an now my rent will not be paid come the 1st of Aug 2019 - the transaction not even processed however it is institutions as such that wont protect the individual even after me having asked the capitec employee if they would like to see the emails I have sent to this company who debited me and if the bank had any details on their system to assist contacting this company till date no response to my email an no details from the bank but still they choose not to protect me an release my money that as not left my account.