******! DON'T RECOMMEND ANYONE BANKING WITH THEM

Utterly disappointing service from Capitec Bank. I've heard people complaining about this bank but never paid attention to it until now.

I did a careless withdrawal on my account on the 2nd of September as I did not have my physical card with me. I proceeded to the ATM of which the machine showed that my voucher couldn't be redeemed and a slip stating that came out. Few minutes after I try a different ATM thinking that one had a problem only to be met with the same error message. I then proceeded to check on my app & there it showed my voucher as redeemed. I called the customer care line on the slip that same moment & a case was logged after following up countless times I was told my case was rejected because the funds were "successfully redeemed" of which I don't understand how because only a slip came out & I sent through that for them to review.

They can review footage of the ATM or anything because they cannot say I "successfully redeemed within a minute with no hassles" when the only thing I received was a slip stating voucher cannot be redeemed & I have even escalated this case but their whole department is just as useless. Seems my money is gone just like that will close this account because this bank is clearly run by ******.