DE
Deon E

1 reviews | Active since Oct 2025

23 Mar 2026, 14:12

Dont Put your faith in them....

Beginning of this month (March2026) I tried to withdraw R3000 to pay my gardener... this was money given to me by my family as I am a SASSA pensioner... there - as far as I know... - was a glitch and R2000 disapeared before I could get the R3000. the bank investigated and came back stating that after their investigation notes were exchanged... I had shown them my transaction declined slip... I did not need R2000... I needed R3000... I am then told to contact their support staff as it is no longer the problem of the branch... I do this... A nice gentlemen replies that he will take it up to the next level... weeks later and no word. I have had to lend money from friends and family to cover my daily needs and dont know when I will be able to repay the help that I have received... **** bank... stay away... takes almost a month to resolve their issues or technical difficulties at the expense of their clients... sies.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Mar 2026, 14:42
Official
Good day Deon, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec