Don't offer a service that doesn't deliver

I recently open an account and was offered for my card to be delivered for a fee which is convenient. The courier company being used is hopeless I' have been notified 3 times on 3 different days that there is a delay and its always been at the last minute. I can lay a complaint directly to the courier company but they seem very unprofessional so it would be a waste of time. Please liase would competent businesses.