Dont know there jobs

Capitec is very unhelpfull and don't know there jobs. On Saturday I was in two branches N1 city enquiries and Goodwood Mall. With my husband bank card, Id and my id together with his sick letter. He had a stroke and is partly paralysed and was told they cannot assist me. Was told that I need to contact the call centre that someone will be sent to the house to assist with the confirmation of banking details for the UIF benefits. As the client is on sick and no financial assistance as he is now dependent from the unemployment fund. However if your client service in your branches and your call centres don't know your policies it is pathetic.