sM
simon M

1 reviews | Active since Feb 2018

06 Feb 2018, 21:51

dont judge a book by its cover

Hi i went into capitec bluff this afternoon and i was amazed at the attitude i received from the consultant at the door she judged me by my appearance. I am a professional who was off today so i decided to wear shorts and a t shirt she seemed annoid to serve me as if I'm someone wasting her time and she started acting bucky with me. I have banked with you guys for many years and if this is the attitude we get from your staff then i think i should move to another bank. She isn't the only staff member with an attitude previously i had a similar experience with a white male staff. He gave me a hard time . please train your staff before they serve your customers. Its very disappointing to be treated the way i was judged by the way i was dressed.

0
Replies (1)
Capitec Bank
Capitec Bank's reply07 Feb 2018, 11:24
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Carmenita Fortune will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank